Frequently Asked Questions

Have Questions?

Click on some of the most frequently asked questions below to see if we have your answer.

Orders & Returns

Who Should I To Contact If I Have Any Queries?

You are free to Contact Us where a customer representative will expedite your request. Or you can reach us also by chatting with our representative below.

How Do I Track My Order?

You can track your order by visiting here: Track Order

How Do I Place An Order?

Follow the steps below to place an order.

1. Add to Cart To add an item to your cart, select ADD TO CART on the product page.

2. Review Shopping Cart After you finish shopping, review all items in your shopping cart to verify the correct product and quantity has been selected.

3. Proceed to Checkout When you are ready to order, select the button located in your shopping cart.

If you have a Coupon Code, make sure to redeem it by entering the Coupon code and clicking the ADD COUPON button. If your coupon code does not calculate, view our Coupon Code Help page.

4. Account Login Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact Customer Care stating “Account Login Issue” to update your account or simply create a new account.

New Customers: New customers will need to create an account. For assistance setting up your account, click here. Or, click Checkout as Guest.

5. Enter a Billing Address Your billing address must match the address listed with your financial institution.

6. Enter a Shipping Address If your shipping address is the same as the billing address, check the “My shipping address is the same as my billing address” box. If you don’t find this option, just enter your billing address.

7. Payment Information Select your method of payment. View acceptable payment methods here.

8. Select Delivery & Gift Options Review your order, change shipping options if necessary and add a message to be sent to the recipient once the order ships if it is being sent as a gift.

9. Submit Order Review all the information you have entered. If everything is correct, select “Place Order” to complete the order. Do not click “Place Order” more than once, or the system will duplicate your order. An order confirmation will appear on your screen with your invoice number. We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you. Note: For Payment Information including accepted methods of payment and details on when you will be charged for your order, click here.

10. Check Your Order Status If, at any time, you would like to review your order, click the Login link in the top right corner of most pages to login to your My Account.

How Can I Return A Product?

Please refer here for full details on our Returns Policy.

How Can I Cancel Or Change My Order?

Once you submit your Brow Cosmetics order, we are unable to make cancellations or changes. For more information, visit Returns for Items Purchased here. If you have any questions or concerns, please Contact Us with your name and order number, and a Customer Care representative will respond to you as soon as possible.

Do I Need An Account To Place An Order?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference. To speed up any future orders you can create an account which allows you to save your address details and store credit cards securely. Creating an account can be done as you checkout by selecting New Customer or Sign Up on the mobile site. You can also create an account at the link below: ACCOUNT LOGIN PAGE

Payment Information

What Payment Methods Are Available?

Brow Cosmetics accepts the following credit cards: Visa MasterCard American Express Discover Card PayPal Apple Pay *(With your iPhone, iPad, and Mac you can use Apple Pay to pay on websites in Safari. Visit Apple.com for help with set up). We are unable to accept CODs, layaway plans, checks, money orders, or cash. Please note: For your security, the billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We also accept Paypal payment.

Payment Charges.

The credit card used for your purchase will be charged when your order is shipped. If you have further questions, please Contact Us.

Payment Authorization.

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Is My Payment Information Safe?

Payment information is processed securely on our site. No card details are transferred to or held by Brow Cosmetics. All transactions take place via connections secured with the latest industry standard security protocols. All transactions take place via connections secured with the latest industry standard security protocols.

I Have Requested For A Refund. How Will Be Refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you have paid with PayPal, the refund will be made back to the same PayPal account the payment originated from.

I Have Cancelled My Order. When Do I Get My Refund?

Once our store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Product Information

What ages are your products suitable for?

Brow products are ideal for all ages. From younger men and women to mature customers, be rest assured we got you covered. Lately and quite often, we see a rise in how both men and women in their early twenties feel a real need to look after their skin more. Whether its due to their skin condition or concerns or due to the consciousness of ageing everyone is particular about the way they look. Our range of products are specifically designed to cover all ages and skin types.

Should I try Brow Cosmetics if I have sensitive skin?

Our products contain only carefully selected 100% natural ingredients which are suitable to all types of skin, particularly sensitive. However, If you know that you have very sensitive skin, we do recommend you consult a doctor before you try Brow products. Simply take the list of our Brow ingredients to your physician, and make sure you’re not allergic to any of them. If after consultation you decide to give our products a go, always test them first! Apply a little Brow product to your wrist or behind your knee, before putting any on your face to make sure your skin loves this new product.

Is Brow Cosmetics sold in any retail stores?

Brow Cosmetics! is not sold in any retail stores. We are an eCommerce business, and our products are only available online in the Brow Store. If you’re concerned about buying cosmetics online, read on… First, we have an incredible refund policy: we stand by our products 100%! If you are not completely satisfied with your order, we will give you a full refund minus shipping. Second, we have fantastic information about all our products for you. If you go to our Store, you can watch our videos, read about each product, and check out the ingredients to see how the products are made… So you can be sure that what you see is what you get. If you have further questions, please reach out to us by email, on-site chat or phone.

I have a mature skin, would your products help me?

Yes! All Brow products are ideal for all skin types. We also have carefully selected range of products for those with mature skin. You can find them here. We use ingredients that specifically target the natural effects of age and environment on the skin.

Does Brow Ultra work with all skin tones?

Absolutely. Brow products were formulated considering all skin types, particularly sensitive. Containing no synthetic, artificial or harmful chemicals, our products use ingredients that actively and naturally nourish and moisturize the skin, with properties that are excellent for dry, combination, oily, acne or eczema-prone skin. So from porcelain skin to chocolate skin, it will work beautifully. But all you can do to know it for sure is to try it for yourself! Remember, we have a 100% money-back guarantee. If you are not satisfied for any reason, you will get a full refund minus shipping.

Are your products animal tested, or do they contain any harmful ingredients?

No!. We guarantee that none of our products or any of the ingredients in our products have been animal tested. Also, our products contain no phthalates, parabens, binders or added ingredients. We are very proud of the quality of our products, and you can know that we take the greatest care in their manufacturing. If you have any questions at all, just reach out to us by email, on-site chat, or phone and we’ll back up what we say!

Shipping Information

What Shipping Methods Are Available?

Please refer here for full details on our Shipping Methods.

What Is The Cost Of Shipping And Why?

Please refer here for full details on the cost of Shipping.

How Long Will It Take To Get My Package?

Please refer here for full details on Time